National Certificate: Technical Support
Purpose of this programme
The purpose of this qualification is to build a foundational entry into the field of Computer Sciences and Information Technology, specifically into the field of Systems Support, covering basic knowledge needed for further study in the field of Systems Support at Higher Education Levels.
A Qualifying learner at this level will be a well-rounded entry-level Systems Support professional with a good fundamental knowledge of the Information Technology field, coupled with interpersonal and business skills.
Classes are lectured-based and are conducted on a weekly basis. Your course and assessments are practical in nature. You do not need a computer for this course; you are welcome to do all your practical work at the ATTI centre.
Career Pathway
- Computer literacy for any person working in the formal employment sector
- Entry-level service technician
- Enterprise technician
- IT Administrator
- Call Centre Technician
- Depot Technician
- Bench Technician
- IT System Consultant
- Technical Sales Roles
- Desktop User
- IT Support Desktop
- Field Service Technician
- PC Technician
- Remote Support Technician
- Technical trainer
- Networking technician
- Help Desk Technician
Key Learning Outcomes and Skills
PC Technician
- Computer architecture concepts 7
- Computer systems and associated hardware configurations
- Preventative maintenance, environmental and safety issues
- Comply with service levels
- Resolve computer problems
- Handle customer complaints
- Testing IT systems against given specifications
Communication
- Oral and signed communication
- Interpret and use information from texts
- Use language and communication in occupational learning programmes
- Write/present/sign texts for a range of communicative contexts
- Read/view analyse and respond to a variety of texts
- Apply comprehension skills to engage oral texts in a business environment
- Engage in sustained oral/signed communication and evaluate spoken/signed texts
- Write/present/sign for a wide range of contexts
- Apply problem solving strategies
- Participate in groups and or teams to recommend solutions to problems
Data Communications & Networking Support
- Principles of computer networks
- Information systems in business organizations
- Knowledge of basic concepts of telecommunications
- Supporting users of local area networks
- Install a local area network
- Install networked computer software
Mathematical Literacy
- Use mathematics to investigate and monitor the financial aspects of personal, business and national issues
- Demonstrate an understanding of the use of different number bases and measurement units and an awareness of error in the context of relevant calculators
- Investigate life and work related problems using data and probabilities
- Describe, apply, analyse and calculate shape and motion in 2-and 3 dimensional space in different context
- Perform Business Calculations
Pricing
Registration Fee : R800
(Non Refundable)
18 Months Course Fee : R22 400
(R1200 x 18 monthly installments, total cost includes R800 non refundable registration fee)
Course Info
- Certification: National Certificate
- Credit-bearing: up to 167 SAQA credits
- Duration: 18 Months
- Minimum Requirements: Grade 11